Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists
Stay vigilant, ensuring that security is at the forefront in all aspects of your work
Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting
Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible
Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI)
Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings
Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams
This is a fully remote role requiring fluency in English, open to candidates based in Chile, Colombia, or Uruguay.
You must be willing to work on a schedule that includes weekends, demonstrating flexibility and commitment to providing seamless coverage and support during critical times.
Prior relevant experience in similar roles and/or customer support positions, demonstrating exceptional attention to detail and strong customer service skills.
Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset.
Demonstrates a strong focus on security and privacy, with a solid understanding of best practices and a proactive attitude toward implementing robust security measures.
Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document.
A passion for the crypto world—you’re familiar with the latest trends, exciting coins, and have a strong learning attitude toward new industry developments.
Fantastic communication skills in order to operate globally across multiple departments and stakeholders
Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients
Excellent computer literacy and ability to learn and navigate new software using multiple platforms
Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Interested so far? Here’s how the hiring process will look:
Pre-screen assessment - about crypto and client support (to be completed in 72 hours)
Video call with our Talent Acquisition team (30 minutes)
Interview with the Client Engagement team (60 minutes)
Yearly based
Worldwide
Brazil
