Apply for the Position of Call Center Operations Performance Analyst-Robinhood

Join Robinhood’s Customer Experience team and help optimize call center performance. As a Call Center Operations Performance Analyst, you’ll analyze data, track KPIs, and collaborate with vendor management to enhance customer experience and operational efficiency.

Key Responsibilities:

• Collect and analyze call center data to assess performance and customer satisfaction.
• Monitor KPIs, including call volume, agent productivity, and resolution rates.
• Develop reports and dashboards to track and visualize performance trends.
• Provide data-driven insights to improve customer experience and reduce costs.
• Partner with internal teams and vendors to implement process improvements.

Qualifications:

• 3-5 years of experience in call center operations and analytics.
• Strong analytical skills with proficiency in Google Suite, Looker, Tableau, Power BI, or similar tools.
• Deep understanding of call routing, queue management, and service best practices.
• Excellent communication and collaboration skills.

What We Offer:

• Competitive salary ($93K - $140K based on location)
• 100% paid employee health insurance
• Annual lifestyle wallet for wellness and learning
• Generous paid time off and parental leave
• Fully stocked kitchens and commuter benefits

For full details on compensation and benefits, apply today!