Apply for the Position of Customer Representative, Platinum Desk-Robinhood

Robinhood is looking for a Customer Experience Representative to provide top-tier support to our most active customers. In this role, you'll resolve complex issues, proactively engage clients, and enhance their experience through exceptional service.

What You’ll Do:

• Deliver white-glove customer support via chat, email, and phone.
• Engage customers with proactive outreach to build relationships.
• Become a subject matter expert in financial products, including Margin and Options Trading.
• Advocate for customers by providing feedback to improve services.
• Identify process improvements to enhance efficiency.

What You Bring:

• FINRA Series 7 & 63 Licenses (Required).
• 2+ years of experience in financial customer support.
• Experience with high-net-worth and active traders.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work in-office with flexible shift schedules.

What We Offer:

• Competitive pay ($33–$40/hr, based on location).
• 100% employer-paid health insurance for employees.
• Annual wellness & learning stipends.
• Generous time-off policies (holidays, parental leave, and more).
• On-site perks: catered meals, stocked kitchens, and commuter benefits.

Join us in democratizing finance for all. Apply today!