Client Services Analyst (Mandarin/English) - Bybit

at Bybit

Full Time

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Responsibilities:

Deliver high-quality customer support via live chat and email channels;
Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
Understand customer needs and funnel valuable feedback to management;
Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

Diploma or above in any field;
Relevant CS experience;
Prior trading experience would be preferred;
Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
A strong inclination for the technology sector and a focus on personal and career development;
Team player who is committed, self-driven, and responsive to client requests;
Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays

Salary

66,000 - 80,000 USD

Yearly based

Remote Job

Worldwide

Job Benefits

Pay in crypto

Job Overview

Job Posted:

1 month ago

Job Expire:

1mo 2w

Job Type

Full Time

Job Role

Marketing

Education

Bachelor Degree

Experience

2 Years

Total Vacancies

Location

China

Client Services Analyst (Mandarin/English) - Bybit

Salary

66,000 - 80,000 USD

Remote Job

Company

Candidate

Employer

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Job Details

Client Services Analyst (Mandarin/English) - Bybit

Salary

66,000 - 80,000 USD

Remote Job

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