Client Services Analyst(English/Turkish) - Bybit

Bybit is looking for a proactive Customer Service Specialist (Turkish/English) to join the team!

***Live chat experience is important for this role.

We can provide:

• Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.
• Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged.
• Medical Insurance: Health is wealth — We prioritize your well-being, and provide comprehensive medical insurance coverage.
• Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.
• Internal Mobility: Grow with us — Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Responsibilities:

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

• Diploma or above in any field;
• Relevant CS experience;
• Prior trading or blockchain experience would be preferred;
• Proficient in oral and written communication in Turkish and English, to effectively engage with clients
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days' shift work, including weekends & Public Holidays, 4 shifts - morning, night, late night and midnight.