Customer Care Specialist -Waltio

at Waltio

Part Time

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Company Overview:

Waltio empowers crypto investors with a strategic approach to wealth management.
Over 45,000 European users track portfolios and report taxes through our SaaS app.
Launched in Spain in 2024, now expanding with 4,000 users.

Role Overview:

Be the frontline for client experience in Spain, reporting directly to the Care Manager.
Support team: The sole Spanish speaker in the Care services.

Key Responsibilities:

Respond to simple cases using macros and automated responses.
Provide proactive feedback to the Care and Country Manager for Spain.
Collaborate with technical support and product teams to report bugs and feature requests.
Regularly update the FAQ with new platforms/features.
Contribute to the improvement of Walty, our customer support bot.
Innovate throughout the customer journey with the department head.

Bonus:

Opportunity to grow into crypto/blockchain-related tasks if passionate.

Salary

25,000 - 45,000 USD

Project Basis based

Remote Job

Worldwide

Job Benefits

Free gym membership Paid time off

Job Overview

Job Posted:

1 month ago

Job Expire:

3mos 3d

Job Type

Part Time

Job Role

Customer Support

Education

Any

Experience

3+ Years

Total Vacancies

Location

Spain

Customer Care Specialist -Waltio

Salary

25,000 - 45,000 USD

Remote Job

Company

Candidate

Employer

Support

Job Details

Customer Care Specialist -Waltio

Salary

25,000 - 45,000 USD

Remote Job

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