Customer Experience Representative, Advanced Services- Robinhood

Join Robinhood, a leading fintech company committed to democratizing finance for all. As an Advanced Services Representative, you’ll support customers with complex issues related to options trading and margin accounts, ensuring a seamless experience through email, chat, and phone.

What You’ll Do:

• Resolve customer inquiries efficiently with exceptional empathy.
• Provide insights to enhance products and services.
• Master financial concepts like Equities Trading, Options, and Margin.
• Work in remote overnight or in-office day shifts.

What You Bring:

• Bachelor’s Degree & FINRA Series 7 & 63 Licenses.
• 2+ years of experience in financial services support.
• Strong communication, analytical, and problem-solving skills.
• Passion for helping customers and improving processes.

What We Offer:

• Competitive salary + bonus plan.
• 100% paid health insurance for employees.
• Flexible PTO, parental leave, and wellness benefits.
• Growth-minded, inclusive culture.

If you're driven by customer success, fintech, and innovation, apply today! 🚀