Customer Service Representative - Financial Derivatives

Binance is a global leader in blockchain technology and the world’s largest cryptocurrency exchange by trading volume and users. We are trusted by over 230 million people across 100+ countries for our top-tier security, transparency, speed, liquidity, and diverse digital-asset products. Our offerings span trading, finance, education, research, payments, Web3, and more, aiming to advance financial freedom and access worldwide.

Responsibilities:

• Handle customer inquiries related to Binance financial derivatives and maintain customer retention.
• Resolve customer complaints and document analysis reports.
• Optimize complaint processes and improve service quality.
• Efficiently manage emergencies.
• Perform ad hoc tasks and reports as assigned by leadership.

Requirements:

• Bachelor’s degree or diploma, ideally in finance.
• Experience in customer support, particularly within e-commerce or finance.
• Strong communication skills in English; proficiency in additional Asian languages is a plus.
• Knowledge of customer service operations and problem-solving, with a focus on data-driven solutions.

Why Binance:

• Work with a leading blockchain ecosystem.
• Collaborate with top talent in a user-centric, flat-structured organization.
• Take on fast-paced, autonomous projects.
• Grow your career in a results-driven environment with continuous learning.
• Competitive salary and benefits.
• Work-from-home options (dependent on team needs).

The salary mentioned is an estimate; the actual salary will be revealed during the hiring process.