Customer Service Representative - Financial Derivatives

Binance, a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange, is seeking a customer support representative. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

In this role, you will manage inquiries related to Binance financial derivatives, resolve customer complaints, improve service quality, and handle emergencies efficiently. You will also be responsible for documenting reports, optimizing processes, and performing ad-hoc tasks.

Requirements:

• Bachelor’s degree or diploma, preferably in finance
• Prior customer support experience, ideally in e-commerce or finance
• Excellent English communication skills; Arabic is a plus
• Familiarity with CS operations and strong problem-solving abilities

Note: The salary mentioned is an estimate; the actual salary will be disclosed during the hiring process.