Customer Service Representative - P2P (APAC)

Binance is a global leader in blockchain and cryptocurrency, trusted by over 230 million users across 100+ countries. We offer a wide range of digital asset products, including trading, finance, education, and Web3 features, aiming to advance financial freedom and access globally.

Responsibilities:

• Resolve customer disputes and ensure market safety
• Investigate trading activity and prevent fraud
• Foster a customer-centric culture and improve service processes
• Use customer insights to drive product improvements
• Act as the Voice of the Customer within the organization
• Gather feedback through surveys and share learnings across teams

Requirements:

• 1+ year of customer service experience
• Proficient in IT and capable of handling technical queries
• Excellent written communication and listening skills
• Fluent in English (additional languages are a plus)
• Strong multitasking and time management abilities
• Knowledge of blockchain, crypto, and P2P payments is a plus
• Willingness to work weekends and irregular hours, including nights
• Binance P2P user is preferred

Why Binance:

• Be part of the world's leading blockchain ecosystem
• Work with a diverse, user-focused team
• Enjoy autonomy and career growth opportunities
• Competitive salary and benefits
• Work-from-home option (subject to team requirements)

Note: The salary mentioned is an estimate; the actual salary will be discussed during the hiring process.