Customer Service Representative (Spanish/English)

Customer Support Specialist (Bilingual: Spanish & English)

Binance, the world's largest cryptocurrency exchange by trading volume and users, is trusted by 230 million+ people across 100+ countries for secure, transparent, and high-speed digital asset trading. We’re dedicated to building a financial ecosystem that empowers global financial access and freedom through digital assets and blockchain technology.

We're looking for a dedicated Customer Support Specialist to join our team, providing exceptional support through our ticketing and live chat systems to address user inquiries, complaints, and identity verification on our platform.

Responsibilities:

• Respond to customer inquiries and complaints via tickets and live chat.
• Document customer requests and feedback accurately, collaborating with other teams as needed.
• Manage customer issues, special cases, and other ad hoc tasks.

Requirements:

• Experience in customer service (preferably in finance) is a plus.
• College degree required.
• Bilingual in Spanish and English; an additional language is an advantage.
• Strong communication skills, integrity, and ability to thrive under pressure.
• Willingness to work shifts and a passion for both customer service and the crypto industry.

Why Binance?

• Be part of a global, user-focused team at the forefront of blockchain innovation.
• Work with talented professionals in a dynamic, flat-structured organization.
• Enjoy growth opportunities and the chance to work on impactful projects.

The listed salary is an estimate; actual compensation will be disclosed during the hiring process.