Customer Service Representative - (Turkish/English)

Binance, the world’s largest cryptocurrency exchange by trading volume and registered users, is trusted by over 230 million people across 100+ countries. Known for its top-tier security, transparency, and a broad array of digital-asset products, Binance’s mission is to enhance financial accessibility and advance financial freedom worldwide.

We’re seeking Customer Support professionals who can deliver exceptional service, quick response times, and accurate information via live chat and ticketing systems. Responsibilities include assisting customers with queries, complaints, and identity verification processes in Turkish and English.

Responsibilities:

• Provide timely responses to customer inquiries via email and live chat, ensuring high-quality support.
• Collaborate with internal teams to accurately document and address customer requests.
• Manage customer complaints and handle special cases as needed.

Requirements:

• New graduates with strong ambition are encouraged to apply.
• Fluency in Turkish and intermediate English skills are required.
• Customer service experience, especially in finance or e-commerce, is a plus.
• Strong communication, responsibility, and teamwork skills, with the ability to work under pressure and in various shifts, including night shifts.

Why Binance:

• Be part of a leading global blockchain company.
• Work in a collaborative, user-focused organization with room for growth and learning.
• Enjoy competitive pay and benefits.

The listed salary is an estimate; the final salary will be disclosed during the hiring process.