Incident Manager at Binance

Join Binance, the world’s largest cryptocurrency exchange, and help drive incident resolution in a fast-paced, global environment.

Responsibilities

• Lead and coordinate major incident resolution across multiple teams.
• Communicate incident updates effectively to stakeholders.
• Conduct post-incident reviews and drive continuous improvement.
• Work in a global shift rotation, including holidays and weekends.
• Identify automation and process enhancement opportunities.
• Provide technical support and handle urgent escalations.
• Collaborate with product and development teams on releases and roadmaps.

Requirements

• 5+ years in Incident Management or similar roles.
• Strong analytical and problem-solving skills.
• Technical expertise in Unix/Linux, databases (Oracle, MySQL), Web/App development, RESTful APIs, and networking.
• Excellent crisis management and communication skills.
• Familiarity with ITIL processes (Incident, Change, Problem Management).
• Experience in AWS and software development is a plus.
• Bilingual in English and Mandarin (required).

Why Join Binance?

• Work with a global leader in blockchain and crypto.
• Collaborate with top talent in an innovative, fast-moving environment.
• Competitive salary, benefits, and career growth opportunities.
• Remote work flexibility (dependent on team needs).

Binance is an equal-opportunity employer.