Operations Associate - CoinGecko

About CoinGecko:
CoinGecko, a global leader in cryptocurrency data since 2014, tracks over 10,000 tokens across 400+ exchanges and serves users in 100+ countries. Our mission is to scale crypto market data for billions, fostering global adoption of cryptocurrency and blockchain technology.

What You’ll Do:

• Customer Support: Deliver prompt, professional assistance to customer queries.
• Issue Escalation: Identify and escalate issues, keeping stakeholders updated.
• Due Diligence: Assess listing applications based on company criteria.
• Relationship Management: Build positive relationships with customers, partners, and communities.
• Reporting: Track and analyze performance metrics.
• Industry Awareness: Stay updated on trends in crypto, Web3, and DeFi.
• Collaboration: Work with cross-functional teams and support ad hoc tasks.

What We’re Looking For:

• Experience: 3+ years in finance, consulting, customer support, or fintech/startup roles.
• Skills: Knowledge of crypto assets, Web3, and DeFi. Familiarity with tools like Zendesk, blockchain explorers, and analytics platforms.
• Traits: Detail-oriented, analytical, proactive, and a strong team player.
• Leadership: Self-motivated, with excellent problem-solving and communication skills.

Why Join Us?
At CoinGecko, we value curiosity, collaboration, and continuous improvement. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to be a Gecko?
Apply now and help shape the future of finance!