Provide professional, timely, and accurate responses to customer inquiries through live chat and other real-time communication platforms on a 24/7 rotating shift schedule .
Resolve customer disputes effectively, demonstrating a deep understanding of P2P (peer-to-peer) trading processes.
Maintain a strong awareness of risk, particularly when handling sensitive customer information and adhering to data security protocols .
Collaborate with the team to address customer feedback and refine workflows to improve the user experience .
Stay informed about our products and services to offer accurate and helpful guidance to customers.
Ensure all customer concerns are handled efficiently and strive for quick and satisfactory issue resolution .
Stay up-to-date on cryptocurrency and blockchain trends and leverage this knowledge to assist customers effectively.
Share insights and best practices with team members to strengthen overall service quality .
Assist in identifying and documenting common customer issues to provide actionable feedback for improving our products and services.
Job Requirements
Communication Skills : Excellent written communication skills with a professional and friendly tone.
Customer Service Orientation : Commitment to providing outstanding real-time customer support and a positive user experience.
Problem-Solving Abilities : Strong attention to detail and the ability to resolve customer issues effectively and independently.
Teamwork : Ability to collaborate with others under pressure in a fast-paced environment.
Cryptocurrency Knowledge : Familiarity with cryptocurrency and blockchain technology is an advantage.
Flexibility : Passionate about customer support and willingness to work night shifts and rotating schedules .
Risk Awareness : Strong sense of risk consciousness, particularly in data security and handling sensitive information .
