P2P Specialist

Job Description

As an P2P Customer Support Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling disputes and other inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the team to provide feedback and improve workflow processes.

Job Responsibilities

• Investigate each case and respond to customer promptly and professionally through email, Lark, Telegram, and other communication channels, provide 7*24 hours service to customers.
• Broad understanding of OTC and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
• Collaborate with the team to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements

• Excellent written and verbal communication skills in English and Mandarin .
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work under pressure and collaboratively within a team.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Passionate for CS job, able to accept night shift.

Why Bitget?

• Bitget is the world's leading crypto-exchange for copy trading and is one of the world's largest and most-respected exchanges.
• We believe that crypto is here to stay and we are just getting started.
• We are growing and we are looking for world-class ambitious talent to help us continue this journey.
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
• We offer cutting-edge work with lots of responsibility within a supportive and highly regarded team.
• We are a global company and we have over 20 million users around the world who trust us.
• We offer competitive salary and benefits as well as flexible working hours and remote-first working environment.

If you are ambitious and believe that digital assets could be the next financial and technological revolution, join us!