Process Excellence Manager

Binance, the world’s largest cryptocurrency exchange, is looking for a Process Improvement Expert to join our Customer Service Process Team. This role is key to optimizing our customer support processes and improving user experience. The ideal candidate will have strong analytical skills, problem-solving abilities, and a commitment to continuous improvement.

Responsibilities:

• Analyze and improve current customer support processes.
• Develop and implement strategies for greater efficiency.
• Collaborate with cross-functional teams (e.g., product team) to drive process improvements.
• Monitor the impact of changes to ensure improved customer satisfaction.
• Use data-driven insights to guide decisions.
• Train and support customer support teams on new processes.
• Stay updated on industry trends to maintain excellence in customer support.

Requirements:

• Bachelor’s degree in Business Administration, Project/Operations Management, or a related field.
• 3-5 years of experience in process improvement, preferably in customer support.
• Strong analytical and decision-making skills.
• Excellent communication and teamwork abilities.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to manage multiple projects in a fast-paced environment.
• Passion for cryptocurrency and blockchain technology is a plus.

Salary: The salary listed is an estimate; the actual salary will be disclosed during the hiring process.