Senior Customer Success Associate - CoinGecko

About CoinGecko
CoinGecko is the world's largest cryptocurrency data platform, tracking over 10,000 tokens and 400+ exchanges globally. We aim to scale cryptocurrency market data to serve billions, empowering financial freedom worldwide.

Role Overview
As a Customer Success Manager, you'll ensure a seamless experience for our API clients through onboarding, support, and relationship management, driving customer satisfaction and retention while identifying growth opportunities.

Key Responsibilities

• Guide new customers through onboarding and develop tailored materials.
• Build and maintain strong relationships with key accounts.
• Proactively address customer needs to maintain high satisfaction and reduce churn.
• Collaborate with teams to identify upsell opportunities and optimize client engagement.
• Provide product education and support via email, Telegram, and Slack.
• Advocate for customer feedback within the company to enhance offerings.
• Mentor junior team members and interns.

What We’re Looking For

• Experience: 5-8 years in customer success or related roles, ideally in tech or fintech.
• Skills: Proficient in CRM tools (e.g., HubSpot), SaaS principles, and data analysis.
• Mindset: Entrepreneurial, problem-solving, and goal-driven, with strong people and leadership skills.
• Interest: Passionate about blockchain, cryptocurrency, and Web3.

Perks

• Flexible Work: Remote-friendly with optional office spaces in Malaysia and Singapore.
• Comprehensive Benefits: Insurance, bonuses, and virtual share options.
• Allowances: Monthly stipends for meals, parking, and learning.
• Team Activities: Annual company offsite and social activity subsidies.

Compensation

• Senior (L3): RM135,534 annual OTE
• Junior (L2): RM97,624 annual OTE

Location: Malaysia (Selangor/Kuala Lumpur)

Join CoinGecko to shape the future of crypto. Apply today!