SME Account

Job Description

As an Account Customer Support Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling Account-related inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the Account team to provide feedback and improve workflow processes.

Job Responsibilities

• Respond to account-related customer inquiries promptly and professionally through email, Lark, Telegram, and other communication channels.
• Broad understanding of KYC/AML and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
• Collaborate with the Account team to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements

• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.