Devises and schedules customer service curriculum for all representatives
Develops educational material and organizing training sessions for new hires Modifies lessons for new campaigns or events
Maps out training plans, design and develop training programs.
Designs and implements programs to improve performance and enhance the overall service to the customers in a manner that meets/exceeds the performance expectations.
Prepare accurate weekly training reports and ensure timely submission
Job Requirements
Proven work experience as a Customer Service Trainer or similar role
Proficiency using Microsoft programs (Word, Excel, PowerPoint)
Excellent public speaking skills
Familiarity with interactive learning activities
Strong attention to detail and good time management, able to multi-task.
Verbal and written English & Mandarin language at an advanced level.
