Associate,Customer Care - Bitpanda

Company Overview: 

Founded in 2014 in Vienna, Austria, Bitpanda simplifies wealth creation by empowering individuals to build financial freedom. Our platform enables users—whether new or experienced investors—to trade cryptocurrencies, crypto indices, stocks, precious metals, and commodities on any budget, 24/7. With over 4 million customers and a secure, user-friendly platform, Bitpanda is one of Europe’s leading investment platforms.

Role Overview: 

Join Bitpanda as a Customer Care Associate on our night shift, where you’ll provide top-notch support and foster trust with our customers. You'll be the face and voice of Bitpanda, handling inquiries and building loyalty through exceptional service.

Key Responsibilities:

• Deliver world-class customer support via ticketing and live chat.
• Help drive customer satisfaction and achieve team goals.
• Gather user feedback for product improvements and collaborate with internal teams.
• Build cross-department relationships to enhance customer experience.

About You:

• Experienced in Customer Care, Support, or Sales, preferably with ticketing or live chat tools.
• Strong communication skills in both English and German.
• Flexible and adaptable to work the night shift (11 pm – 6:30 am).
• Passion for investing and familiarity with financial markets is a plus.

Benefits:

• Flexible working model, including 60 “Work From Anywhere” days annually.
• Participation in Bitpanda’s stock option plan and exclusive trading premiums.
• Competitive benefits, team events, and growth opportunities within a leading European investment platform.