Staff Software Engineer, GenAI Chatbots – Robinhood

Robinhood is on a mission to democratize finance for all. We’re looking for a Staff Software Engineer to drive AI-powered chatbot innovation in our Customer Care team.

About the Role

You’ll design, develop, and deploy cutting-edge generative AI solutions that enhance customer experience. Collaborating with AI/ML teams, you’ll build scalable, high-quality chatbot systems while shaping Robinhood’s AI strategy.

What You’ll Do

• Build & Scale AI-powered chatbot solutions using LLMs, NLP, and ML.
• Collaborate with AI, product, and customer teams to align strategy.
• Innovate through prototyping and experimentation to improve chatbot accuracy.
• Lead & Mentor engineers while fostering a culture of innovation.
• Ensure Quality with rigorous testing, monitoring, and security compliance.

What You Bring

• 8+ years in software engineering with expertise in AI, ML, NLP, and chatbot development.
• Strong collaboration & leadership skills with a track record of mentoring engineers.
• Problem-solving mindset and ability to tackle complex technical challenges.
• Passion for AI innovation and improving customer care experiences.

What We Offer

• Competitive compensation & equity
• 100% paid health insurance for employees
• Annual wellness & learning stipend
• Family & fertility benefits
• Generous time off & parental leave
• Vibrant office culture with catered meals and commuter benefits

🚀 Excited to shape the future of AI in fintech? Apply now!