Customer Success Manager - Bitpanda

Bitpanda, founded in 2014, is a leading platform that simplifies wealth creation, helping users build financial freedom through investments in cryptocurrencies, stocks, precious metals, and more. With a global team serving over 4 million customers, we offer a secure, user-friendly platform for both novice and expert investors.

As a Customer Success Manager, you’ll manage relationships with VIP B2C customers and identify growth opportunities across a wider customer base. You’ll collaborate with Operations and Product teams to ensure customer satisfaction, adoption, retention, and growth, while balancing customer needs with business goals and regulatory requirements.

Key Responsibilities:

• Build and maintain strong customer relationships, focusing on outcomes for both customers and the business.
• Use data to identify trends and improve KPIs such as trade activity, deposits, and product adoption.
• Collaborate with internal teams to drive customer success and provide feedback to enhance product and marketing strategies.
• Manage complaints and escalations while maintaining commercial awareness and industry standards.
• Represent the company at events and ensure customer satisfaction.

Qualifications:

• Proven experience in Customer Success, Account/Relationship Management, or similar roles.
• Strong analytical skills, with a track record of driving customer and business results.
• Ability to work independently and engage both internal and external stakeholders.
• Native-level German and fluency in English; other languages are a plus.
• Interest or experience in crypto or gaming is advantageous.

What We Offer:

• Flexible working model with remote options.
• Competitive compensation and benefits, including stock options.
• Exclusive trading perks and company events.
• Opportunity to grow and shape the future of investing with Bitpanda.

Join us in revolutionizing the investment industry!