Customer Support Agent II

Job Application: Customer Support Specialist at Coinbase

At Coinbase, our mission is to increase global economic freedom by building the future of the financial system with blockchain and crypto technology. We’re looking for a passionate candidate who thrives in a high-performance environment and is eager to solve challenging problems.

Role Overview: As a Customer Support Specialist, you will provide support to Coinbase customers via phone, messaging, and email. You’ll investigate, troubleshoot, and resolve issues, ensuring high standards are met. You’ll act as a trusted advisor, addressing customer concerns and working to resolve them efficiently.

Responsibilities:

• Provide customer support across multiple channels, ensuring timely and effective issue resolution.
• Use critical thinking to identify root causes and solve problems on the first contact.
• Log defects accurately and proactively identify opportunities to add value for customers.
• Set a high standard for performance and work ethic in the customer service team.

Requirements:

• Passionate about Coinbase’s mission and delivering a great customer experience.
• Minimum of 2-3 years of experience in customer support, financial services, crypto, or technology.
• Experience in voice, messaging, and email support.
• Excellent communication skills, capable of working across multiple teams and stakeholders.
• Willing to work shifts and weekends.
• Fluent in English and able to work from our Manila office.

Nice to Have:

• Experience in crypto exchanges or financial services.
• Familiarity with compliance, payments, fraud, and other operational domains.
• Knowledge of Google apps, JIRA, or Salesforce Service Cloud.

Equal Opportunity: Coinbase values diversity and is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, gender, or other characteristics.

Join us at Coinbase to help shape the future of global finance.