Junior Customer Support Agent - Ramp Network

About Us
Ramp Network bridges the gap between traditional finance and the crypto economy, offering a toolkit that helps brands and blockchain innovators onboard users into Web3. Our mission is to make Web3 accessible to everyone, supported by a high-performance, collaborative culture. If you’re looking for a fast-growing environment to make a meaningful impact, Ramp Network could be the place for you.

The Role
We’re hiring a night-shift Customer Support Agent to deliver top-tier service and enhance the user experience at the intersection of FinTech and blockchain. This remote role includes periodic on-site training in Warsaw.

Responsibilities

• Respond to customer inquiries via email, chat, and social media.
• Provide accurate information on our products and troubleshoot issues.
• Collaborate with internal teams to solve complex problems and improve user experience.
• Contribute to support documentation and report insights to refine processes.

Tools We Use
Slack, Notion, Google Workspace, ClickUp, Intercom, CRM.

Requirements

• Minimum 1 year of customer support experience.
• Strong communication, problem-solving, and multitasking skills.
• Experience with support software (e.g., Intercom).

Bonus Points

• Familiarity with blockchain and crypto.
• Experience mentoring team members.

Interview Process

• 30-minute interview with Talent Partner
• Home-based task
• Final interview with Head of Customer Support

Perks & Benefits

• Competitive salary and equity package
• Private healthcare and gym pass
• Self-development budget and language lessons
• Hybrid working environment
• Regular team socials and office perks

Our Culture
We value community, purpose, and a commitment to building a sustainable business. At Ramp, we foster a collaborative, low-ego, high-performance environment, where every team member is empowered to succeed. Join us on our mission to bring Web3 to the mainstream.