Technical Support Engineer - BloXroute Labs

at BloXroute Labs

Full Time

bloXroute is seeking an experienced Technical Support Engineer to work directly with our Support team. As the Technical Support Engineer you will be focused on defining clear procedures to create a positive customer experience.

Responsibilities:

Investigate and resolve technical issues in collaboration with DevOps and Engineering teams
Support sales, business development, and user onboarding for blockchains, miners, and businesses
Conduct corrective and preventative maintenance (e.g., software upgrades)
Identify and address quality issues across blockchain services
Create technical documentation like whitepapers and application notes
Provide QA insights using data to drive improvements

Requirements:

1+ years in Technical Support or similar role
Knowledge of ETH/EVM blockchain networks
Experience with web3 clients (web3py, web3js) for blockchain data querying
Familiarity with blockchain nodes, p2p networks, smart contracts, and DeFi
Basic skills in coding and infrastructure management (Docker)

Salary

90,000 - 150,000 USD

Yearly based

Remote Job

Worldwide

Job Benefits

Coworking budget Free gym membership Profit sharing

Job Overview

Job Posted:

2 months ago

Job Expire:

3mos 1w

Job Type

Full Time

Job Role

Customer Support

Education

Any

Experience

1 Year

Total Vacancies

Location

Israel

Technical Support Engineer - BloXroute Labs

Salary

90,000 - 150,000 USD

Remote Job

Company

Candidate

Employer

Support

Job Details

Technical Support Engineer - BloXroute Labs

Salary

90,000 - 150,000 USD

Remote Job

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